Hotel Employees Reveal Secrets About Hotels

Hotel Employees Reveal Secrets About Hotels


– Hmm, I don’t want to get in trouble
(laughs) with this one.
(squeaking)
– How can you get things for free?
Upgraded room or a comped room?
I definitely recommend that you just ask,
or complain about the view, size,
or if the room’s dirty,
your neighbors are loud,
whatever the case may be.
– Be cool.
Don’t make stuff up.
Nobody cares about your anniversary.
The only anniversary I care about
is the one where you’re handing me a $20.
– It depends on the occupancy,
depends on the person,
depends on the guest.
– Don’t book off the discount sites,
cause we know how little you paid for it,
so when it comes to upgrades,
back of the line.
– I have had people who have
not wanted to pay for the room,
and actually have come
up with nefarious ways
to get things for free.
They said that there
was a rat in the room.
The security team went to investigate,
and there was a little rat in the room,
but in the trash can there
was a receipt from PetSmart.
Well, the person and their new pet rat
got kicked out of the
hotel, with no refund.
– Well, there’s always
the used condom excuse.
That’s a classic.
We found a used condom under the pillow.
Dude, no you didn’t,
unless that was yours.
What’s the dirtiest thing in the room?
– All things fabric.
Couches, chairs, the weird blanket
that they put on top for the color accent.
Discard it.
– Probably the TV remote.
It’s electronic, so you can’t really just
spray it down with chemicals.
I think it just kind a
gets put back on the desk,
and that’s about it.
– People use the bathroom,
don’t wash their hands.
Then they touch the remote
after relieving themselves,
in or out of the bathroom.
Have I had any weird celebrity encounters,
and the answer to that
is too many to remember.
– I’ve seen many celebrities
in their underwear.
Nobody that you actually
want to see, though.
– I had someone call
me from their bathroom,
and ask me to come assist ’em in the tub,
and then she would do things to me,
if I would do that for her.
– Sometimes celebrities will check in
under a different name.
I had somebody stay at a hotel one time,
and somebody asked me,
“Was that this person?”
I was like, “No, we don’t have anybody
“staying in the hotel by that name.”
One of the most awkward moments,
and I’m not gonna name
drop any celebrities,
for example, if say Kim
Kardashian was in front of me,
and I didn’t know who she was,
okay, what’s the last
name for the reservation?
(fingers snapping) Instant insult.
They just get really offended, like…
Have you witnessed any porn shoots?
Yeah.
– I actually helped the guys bring up
their phone equipment,
and they tipped me with a sweatshirt
that had the porn company logo on it.
– I mean, it’s a good
view, it’s a nice room,
the beds are beautiful.
I don’t blame them.
– They kind of have the attitude of like,
“Yeah, we paid for this room,
“we’re gonna do whatever
the hell we want in it.”
– Do employees know when you book a room
to have a one night stand?
Yes, we do.
Usually, it’s a bunch
of giggling, snuggling,
making out on said couch
in front of employees,
and then we’re just standing there like,
“Right, so could you kindly insert
“your credit card for incidentals?”
– Not only do we know that you’re
there for a one night stand,
but we also knew who your wife is,
cause you checked in with her
an hour ago on a different floor.
When you call down and
ask us to deliver condoms,
we also know that you’re
not really a magnum, dude.
Can you replace items from the minibar
without getting in trouble?
You can try, but it’s really hard,
because you got to find a pony sized
bottle of diet cherry Coke
and a can of M and M’s.
Know how hard it is to
find a can of M and M’s?
– Everything in that minibar is
inventoried and everything.
We’ll probably be able to tell
if it’s not something
we’ve already bought.
– If you don’t want to pay for
the $7 bottles of water from the minibar,
you can just go refill your same bottle
down at the fitness center.
By law, they have to
have water for you there.
– Why are people not allowed
to smoke in hotel rooms?
Do you know how long it takes
to actually clean a room that’s
had a smoke owner in it?
It’s a health hazard, number one.
Number two, it knocks
out the room for a week.
I’m not gonna have
somebody smoke in a room,
and then when a teenage kids
goes to lay down on a pillow,
“Hmm, mommy, it smells like Camel.”
Do I know when people are
smoking weed in the room?
Yes, I’ve had to go and inquire.
They’re like, “No, we’re not smoking.”
(blows air)
– Do we say anything?
That all depends, man, you sharin’?
Weed, nobody cares about,
because we know that they’re not
gonna be causing any trouble after.
They’re just gonna be sitting around
and watching movies and
raiding the minibar.
That’s the clientele we want.
– So, just be a nice person,
treat everybody well,
enjoy yourself, make our lives easier,
and we’ll make your stay incredible.
(country style music)

100 thoughts on “Hotel Employees Reveal Secrets About Hotels

  • June 22, 2019 at 5:34 am
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    My mom used to supervise the housekeepers so she would go after and check how well they cleaned the rooms anyways most of the time they don’t even clean the bathrooms or rooms at that, if they cleaned the bathroom they didn’t do it well. Moral of story bring your own cleaning supplies or at least a can of Lysol

    Reply
  • June 22, 2019 at 5:40 pm
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    1:49 ….oh ok

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  • June 23, 2019 at 1:32 am
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    i replaced a kitkat once and nobody noticed lol

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  • June 25, 2019 at 5:33 am
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    "No we're not smoking"
    wooosh
    4:01

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  • June 26, 2019 at 3:29 am
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    One time we found pee on the sofa bed.. it was smelly and we got to get a different room..

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  • June 26, 2019 at 7:43 pm
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    1:58 😂😂😂😂😂😂😂😂😂😂😂🤣🤣🤣🤣🤣😂😂😂😂😂

    Reply
  • June 26, 2019 at 11:34 pm
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    Is it me or the guy in the grey suit, his eyebrows kinda do their own thing when he nods…?

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  • June 26, 2019 at 11:58 pm
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    My parents stayed at a hotel while Steph Curry was there with his wife after they lost the playoffs. The waiter had no idea who they were and she was "like can I get a last name?" The exact thing he said not to say lol.

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  • June 27, 2019 at 3:53 pm
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    Mmm mommy it smells like CAMEL

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  • June 29, 2019 at 4:05 am
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    customer service is so hard

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  • June 29, 2019 at 8:42 pm
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    In the Conrad st James in London I found white undies in the back of the top shelf in the closet … I forgot to complain but I wonder if I could have gotten anything for free

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  • June 30, 2019 at 6:22 pm
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    The petsmart thing was genius

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  • June 30, 2019 at 10:00 pm
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    the girl is keeping it real

    dude in the flannel needs to go

    gray suit dude is amazing

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  • July 1, 2019 at 6:11 am
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    watches as staying in a hotel

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  • July 1, 2019 at 3:09 pm
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    watching this while in a hotel

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  • July 1, 2019 at 8:06 pm
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    One night stand What

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  • July 2, 2019 at 2:23 am
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    Is nobody gonna talk about 1:43???😬😬😬

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  • July 2, 2019 at 2:29 pm
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    the guy in the suit sounds like toby flenderson

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  • July 3, 2019 at 3:17 am
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    “you can’t really spray a remote down” yeah you can

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  • July 3, 2019 at 10:08 pm
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    I travel a lot. I ffing hate couches and that blanket on top of a blanket on a bed. Sometimes they put fresh towels on that thing. Hideous!
    Carpets are a big no-no for me. Carpets are disgusting.

    Reply
  • July 4, 2019 at 9:13 am
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    Omg the guy In the flannel shirt, I would not hire him.

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  • July 5, 2019 at 2:19 am
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    “and when you call down and ask us to deliver condoms, we also know you’re not a magnum dude.” AHHH 😂😂

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  • July 5, 2019 at 4:24 am
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    None of these are secrets about hotels.

    Reply
  • July 5, 2019 at 5:48 am
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    I’m cursed to find the weirdos everytime I go to a hotel

    Like one time I found a guy butt naked raping a yoga ball in the fitness room

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  • July 7, 2019 at 7:17 pm
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    Not really any helpful "secrets."

    Reply
  • July 7, 2019 at 9:31 pm
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    Guy in the suit be looking like Kevin Jonas 😂

    Reply
  • July 8, 2019 at 3:34 am
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    What is your biggest questions about your hotel career?

    Me: Why do Indian people travel abroad?

    Reply
  • July 9, 2019 at 3:50 am
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    That guy in plaid gave me so much Jake Peralta vibes! If jake was a hotel employee

    Reply
  • July 10, 2019 at 5:51 pm
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    Do one on hospital employees. You’ll never get sick again. Lol

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  • July 10, 2019 at 11:13 pm
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    It doesn’t take a week to rid the smoke smell. Unless they chain smoked in there for like 4 days, but there will be a large fine

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  • July 11, 2019 at 12:53 am
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    Is Trivago good for booking?

    Reply
  • July 11, 2019 at 11:26 pm
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    Let�s play a game. Girls keep the likes odd. Boys keep the likes even

    Reply
  • July 12, 2019 at 5:38 am
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    I bring extra Saran Wrap to wrap the remote control.

    Reply
  • July 12, 2019 at 10:52 am
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    Its summer and im traveling so i will def tell my parents to ask and be cool about the upgrades

    Reply
  • July 13, 2019 at 3:27 am
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    Short sleeve guy was funny in a ‘I’m not trying to be funny but I know I am’ kind of way.

    Reply
  • July 13, 2019 at 10:03 pm
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    These guys are waaaaay better than the bartenders in the other BuzzFeed video.

    Reply
  • July 13, 2019 at 11:23 pm
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    “Mmm mommy it smells like camel” that had me dying 😂 (3:54)

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  • July 14, 2019 at 5:38 am
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    My question is what hotel are they working at? As a General Manager I’m cringing with the thought that there are people out there like this 😂

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  • July 14, 2019 at 5:21 pm
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    I worked in a hotel and guess what, if you don’t eat the chocolate they leave on the bed or nightstand it stays there for the next guest.. I wonder for how long some of them stay there 🤢

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  • July 14, 2019 at 10:19 pm
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    That guy I the grey suit reminds me of Justin timbalake

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  • July 15, 2019 at 1:27 am
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    What about the kids who run around knocking on doors😭

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  • July 15, 2019 at 6:09 am
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    Does the hotel care if you do one night stands?

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  • July 15, 2019 at 9:05 pm
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    Always leave the tip in the room when you leave, the housekeepers get the money for keeping the rooms clean

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  • July 15, 2019 at 11:46 pm
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    “Make our life’s easier” … is she aware this is the description of HER job?

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  • July 16, 2019 at 1:39 am
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    Watching this in a hotel

    Reply
  • July 17, 2019 at 7:53 pm
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    both guys are amazing but that dude in the im the grey sweater is hilaaarious

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  • July 18, 2019 at 1:12 am
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    the guy in the plaid is so cute <33

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  • July 18, 2019 at 12:53 pm
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    watching this while being in a hotel

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  • July 21, 2019 at 9:17 am
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    These guys seem like super douches

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  • July 21, 2019 at 9:45 pm
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    my father once talked to the manager of the hotel and asked him very friendly to upgrade our hotel room to the best suite in the hotel and we got it! just ask, it won‘t harm anybody

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  • July 22, 2019 at 7:45 pm
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    We found a condom down the side of the chair once

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  • July 23, 2019 at 8:49 am
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    3:54 OML I FREAKIN DIED
    “Mmm mommy it smells like CAMEL”

    Reply
  • July 23, 2019 at 6:55 pm
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    WHAT HAPPENED TO THE POOR RAT???

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  • July 23, 2019 at 10:04 pm
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    So can relate to most of these things being a housekeeper at a hotel.

    Reply
  • July 25, 2019 at 2:01 am
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    This is funny 😆

    Reply
  • July 25, 2019 at 3:52 am
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    I do anything to that girl

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  • July 25, 2019 at 12:44 pm
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    I work at a hotel and can relate xD but everything on our rooms are cleam…except the remotes xD

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  • July 26, 2019 at 12:05 am
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    0:22 looks like jake from Brooklyn 99

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  • July 26, 2019 at 6:19 am
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    the guy in suit works at a pretty decent maybe fancy hotel the other guy probably like your local super 8

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  • July 26, 2019 at 12:12 pm
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    Im not a native english speaker, but did she admit being raped (or sexually abused) by a celebrity at 1:43 ?

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  • July 26, 2019 at 2:46 pm
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    I work at a hotel. We hate people that book on online travel sites. We love the sites cause the amount of bookings we get but we actually hate it when people book through there. (I’m coming from the sales manager perspective)

    Reply
  • July 27, 2019 at 4:55 am
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    I've met so many celebrities in the year I've worked at my hotel I couldn't count them… Most of them are dicks. The only one that stands out from the rest is Gary Busey and that's because he kissed me twice and tried to talk me out of getting married. Dudes a mess. All the other ones just walk around with their security and entourage and doesn't say a word or even look at you when you hold the door and greet them. Brendan Urie asked me for directions and that was probably the best moment of my life. Lmao.

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  • July 27, 2019 at 11:19 am
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    “MOMMY IT SMELLS LIKE CAMEL”
    That sent me😂😂

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  • July 28, 2019 at 4:29 am
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    Mmmmm Mommy it smells like camel!

    Reply
  • July 28, 2019 at 6:17 am
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    not a very good idea of watching this while on vacation staying in A HOTEL ksksks

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  • July 30, 2019 at 8:22 am
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    Im in a hotel rn 😕😬

    Reply
  • July 30, 2019 at 9:35 pm
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    I need more of this content

    Reply
  • July 30, 2019 at 10:58 pm
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    My dad has worked at a hotel for so many years. So I been knew these tricks and stuff, plus the discounts we get for and at hotels bc my dad is an employee for a hotel under the same owners is great

    Reply
  • July 31, 2019 at 1:31 pm
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    Love these videos

    Reply
  • July 31, 2019 at 11:42 pm
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    I went to a place where the chips in the mini-fridge was open and eaten

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  • August 1, 2019 at 1:57 am
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    Hi if you�re reading this, Just enjoy life, smile more, laugh more, and don't get so worked up about things

    Reply
  • August 1, 2019 at 5:00 am
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    Is it true. The hotel keeps a secret list. Of Room(s) where previous guest died in., cleaning derive.

    Reply
  • August 1, 2019 at 8:33 am
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    I want m& m's now

    Reply
  • August 1, 2019 at 11:22 am
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    Hotel? Trivago

    Reply
  • August 1, 2019 at 4:36 pm
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    MoMmY iT sMellS LiKe CaMel

    Reply
  • August 2, 2019 at 7:01 pm
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    Does anyone know the music playing at 3.35?

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  • August 2, 2019 at 7:19 pm
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    2:53 IM TRAUMATIZED.

    Reply
  • August 3, 2019 at 5:00 am
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    Why shame one night stands lol

    Reply
  • August 3, 2019 at 6:17 am
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    Why does the guy in the Grey Suit reminds me of Kevin Jonas

    Reply
  • August 3, 2019 at 2:45 pm
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    Hey guys! im a channel that wants to grow big, so if you could help me out that would be amazing! i post edits , tik toks and more stuff and i would be so happy if you could check it out! Thank you so much >:)

    Reply
  • August 4, 2019 at 10:58 am
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    These videos are the reason why my job is so much harder, complain and get a free upgrade 🤦‍♀️ Ughhh…those are the worst guest. Or the ones that think you make minimum wage and talk down to you. Just a heads up neither one of those ars a way to get get discounts nor upgrades for free, that gets you the last door of the floor with no view or smoking!

    Reply
  • August 5, 2019 at 12:05 pm
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    The rat idea was kinda smart but the person who threw the receipt in the trash can in the room is not smart

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  • August 5, 2019 at 11:17 pm
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    “MOMMY I SMELL CAMEL”

    🤣

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  • August 6, 2019 at 10:15 pm
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    2:53 😂😂😂🤣

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  • August 7, 2019 at 6:00 pm
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    I’m a house keeper and I always clean the remotes.. y’all are gross

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  • August 8, 2019 at 2:20 am
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    Ha! “It smells like camel…toe” 🤣

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  • August 8, 2019 at 12:02 pm
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    That celebrity part of being offended when you ask their name… I can relate! Hahaha

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  • August 9, 2019 at 6:59 pm
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    all i can say is the guy in the suit looks good!

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  • August 10, 2019 at 3:44 am
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    My mom would always do thisbl thing where she would complain about the neighbors "having sex" and then say that I was scared cause i heard the girl screaming and we 9/10 chances would get our room upgraded

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  • August 11, 2019 at 4:27 am
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    I can hear everything you do and say from the hallway… Everything…

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  • August 11, 2019 at 4:44 pm
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    "Weed nobody cares about".. Man, I wish I didn't care about it. On my recent trip to Vegas, I was staying at the LINQ and I actually reported someone who was smoking weed in their room. They had their door ajar to let the smell out, which is a great idea in theory. What ended up happening was the smell got into the hallway and into my room. Everything in my room smelled to strong of weed that they had to come in and clean it up and do an oxygen treatment or something like that. The other people got evicted and, yeah, I do feel a little bad, but the smell made me so sick..

    Reply
  • August 12, 2019 at 7:45 am
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    A weeeek???? What kind of cleaning crew do you have?

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  • August 12, 2019 at 9:58 am
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    Is no one going to address the fact that the man in the suit eats a booger 2:00

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  • August 12, 2019 at 3:03 pm
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    I work in a hotel and its really accurate loool

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  • August 12, 2019 at 3:13 pm
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    Where is the Jewish guys hotel I need a smokin room lmao

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  • August 13, 2019 at 3:50 pm
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    4:08 This is absolutely not true. My hotel just evicted 2 people yesterday for smoking weed and charged them a fine. Do not smoke weed unless you want to be charged 100s of dollars and get kicked out. Idk what he’s talking about.

    Reply
  • August 13, 2019 at 7:36 pm
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    The guy in the suit is hot

    Reply
  • August 14, 2019 at 1:27 am
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    I worked for a major hotel chain and yes

    Reply

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